Client Relationship Officer

Client Relationship Officer

Customer Support
Customer Support


An international (EU and Swiss-based) FinTech platform that is focused on crypto-backed lending with fiat, crypto/fiat and crypto/crypto conversions, as well as high-yield saving accounts. The company’s Team has strong and unique expertise in Commercial Finance and FX/CFD trading; creation of e-commerce and e-learning platforms, Blockchain and Distributed Ledger Technology.


We are looking for a Client Relationship Team member who must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Client Relationship Officer should engage with customers, be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.


  • Handle and resolve customer requests and complaints;
  • Operate with  Customer Relationship Management and the other software (Intercom, Jira);
  • Hold product demonstrations for customers;
  • Communicate and coordinate with colleagues as necessary;
  • Respond and quickly to customer inquiries (live chat);
  • Communicate with customers through various channels (Intercom/Telegram/Facebook/Slack, etc.);
  • Provide feedback on the efficiency of the customer service process;
  • Ensure customer satisfaction and provide professional customer support.


  • Regions – EU;
  • High education degree;
  • English level –Advanced (B2, C1). Additional languages (French, German, Spanish, Portuguese, other) are an advantage;
  • Experience working in customer support/client relations;
  • Work experience with CRM (Customer Relationship Management) and social platforms (Intercom,Telegram, Slack);
  • Highly organized and able to multi-task;
  • Excellent communication and interpersonal skills;
  • High computer literacy;
  • Availability of a PC (MacOS, Windows).


  • Remote work;
  • 5/2 workweek with morning and evening work shifts;
  • Full 8 hours working day with a possibility of flexible shift schedule for the week;
  • Small and friendlyteam;
  • Compensation - discussed individually with the candidate.
Send your CV to hr@youhodler.com. Email title = Job title.

Why Work
With Us?

Competitive Compensation

We want to keep our team motivated and we pay more than our competitors. Salaries are always supplemented by a bonus tied to corporate and personal performance.

Relocation Options

If you want to work offline you can choose one of our offices to relocate. We will give you an invitation, official residence permit and other necessary requirements.

Offline meetups

Twice-annually we come together for an all-team retreat that includes activities like skiing, sailing and rock climbing. We love to have fun together.

Professional Growth

Work within a team of motivated people with extensive and constatly growing experience in FinTech & banking, online-trading, blockchain.

Work from Anywhere

We started in 2018 as a remote team. During the COVID pandemic, it become one of our key competitive advantages. We love remote work and we know how to stay motivated.

Flexible Vacation

We work 5/2, 365 days of the year. But Instead of the official holidays in your country, we give you 6 total weeks of vacation time. Only you decide when you have holidays.

We help people to stop passive "hodling" and use crypto assets right here, right now.

Our Mission

Our mission is to properly integrate cryptocurrency into the financial system so that everyone recognizes and utilizes the benefits of crypto as an integral part of the global economy.

Our Vision

Our vision is to build a customer-centric bank that supports the coexistence of crypto and fiat for the benefit of people while respecting traditional finance, and legitimately integrating modern financial solutions.

Building bridges for crypto. Not walls.

Blockchain is not a revolution, but a logical evolutionary step in the development of the financial industry.
Crypto is just another evolutionary step after credit cards and contactless payments as well as an opportunity for further development of money transferring networks and protocols.
Crypto offers another convenient form of storing, transfering and managing assets. In some cases, crypto is another intriguing asset class.

Didn’t find a job
for you?

If you have something to offer for our growing business and team, feel free to send a message to hr@youhodler.com
Send us a Message
YouHodler logo