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Technical Support Engineer

Product
Remote

Full-time position

Reporting to the company’s CTO. 

Company

YouHodler is one of the leading crypto financial apps in Europe. Our growing business and 24/7 best-in-class customer support requires an experienced Engineer to help us investigate and maintain incidents. Join us and share our start-up spirit. Help shape the future of Crypto & FinTech.

Job description and responsibilities

  • Strong communication skills and ability to explain complicated technical issues in simple words.
  • Investigating and maintaining clients' incidents for a variety of products, primarily blockchain transactions and financial complaints.
  • Optimization and automation of incident reporting with Customer Support.
  • Collecting and influencing the implementation of all the necessary bug fixes for repeated incidents.
  • Extending and maintaining current incident logs and action plan documentation.
  • Driving data investigations together with other engineers in order to fix client’s issues.
  • Shaping the incident reporting to set the future direction for the technical support team.

Job qualifications and requirements

  • Ability to read and understand code specifically in Node JS, JavaScript and TypeScript – from 2 years of experience.
  • Good troubleshooting skills, ability to read and understand logs and stack traces and guess from the stack trace what’s going on.
  • Identify if a problem is caused by customer’s behaviour, code libraries or our functionality.
  • Familiarity with SQL (any dialect).
  • Familiarity with Blockchain technology (Ethereum + one more will be a bonus).
  • Experience with Cloud products (AWS, Cloudflare).
  • Background in accounting or comparable reporting will be a bonus.
  • Comfortable with Agile methodologies (Scrum, Kanban).
  • Native or fluent English and Russian.

Benefits

  • Flexible hours and tolerant work-from-home policy.
  • Competitive salary plus shared company revenue bonus.
  • 5/2 around the year + 6 week paid vacation. Take time when you need it.
  • If you want you can relocate to one of our offices (Lausanne or Limassol).
  • All-team retreat offline meetups.
Send your CV to welcome (at) youhodler com. Email title = Job title.

Our mission

We help people to stop passive "hodling" and use crypto assets right here, right now.

Our MISSION is to properly integrate cryptocurrency into the financial system so that everyone recognizes and utilizes the benefits of crypto as an integral part of the global economy.

Our VISION is to build a customer-centric bank that supports the coexistence of crypto and fiat for the benefit of people while respecting traditional finance, and legitimately integrating modern financial solutions.

Building bridges for crypto. Not walls. Blockchain is not a revolution, but a logical evolutionary step in the development of the financial industry:

PAYMENTS: crypto is just another evolutionary step after credit cards and contactless payments as well as an opportunity for further development of money transferring networks and protocols;

SECURITIES MARKET: crypto offers another convenient form of storing, transferring
and managing assets;

ASSET CLASS: In some cases, crypto is another intriguing asset class.