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Junior Account Manager

Marketing
Remote

Company

An international (EU and Swiss-based) FinTech platform that is focused on crypto-backed lending with fiat, crypto/fiat and crypto/crypto conversions, as well as high-yield saving accounts. The company’s Team has strong and unique expertise in Commercial Finance and FX/CFD trading; creation of e-commerce and e-learning platforms, Blockchain and Distributed Ledger Technology.

Description

We are looking for a Junior Account Manager to join our Customer Success team, who is enthusiastic about crypto and the possibility of being a part of an amazing project, seeking to develop positive customer experience and to support brand loyalty. This is a full-time position (8 hours per day) with reporting to the Company Customer Success Lead. In this position, you will work closely with all the Team and have an active role in the realization of the Company’s strategy. This is a position that has true startup experience - no bureaucracy, and the opportunity to have a meaningful impact on a growing business.

Responsibilities

  • Managing all steps of the campaign process: campaign strategy and brief creation, influencer identification and outreach, budget negotiations, contract execution, maintaining project trackers, supporting briefing calls, content review and approvals, social monitoring, metrics tracking and reporting.
  • Onboard new users on the platform and build relationships with them, increasing conversions to the products.
  • Improve the experience of existing users and clients. Understand the KPIs related to products and services.
  • Work closely with Marketing and Customer Supports teams to improve the Customer Success department's performance.
  • Generate new ideas to find new approaches to the customers, drive the best practices and provide feedback from the market to the teams.
  • Communicate with customers through various channels (IP telephony and email/Telegram/Facebook/ WhatsApp, etc.)
  • Use CRM and others  in the development of your functions.
  • Hold product demonstrations for customers;
  • The main focus of your responsibilities will be to increase the activity of the clients (existing and new ones). Since your position implies a focus on the result, then we offer a two-part salary: a base (fixed) part and a bonus part for the trading/exchange volume of clients (users who are using Loans, Multi HODL, Turbocharge, or Dual services) who were contacted by the Customer Success Department.
  • Please see the table below with your possible monthly payout depending on the performance of you during the month.

Requirements

  • Experience working in crypto / FinTech field;
  • Experience in influencer marketing, social media management, or PR communications 
  • Responsible and teammate;
  • Highly organized and able to multitask;
  • High education degree;
  • Italian level – Native or Advanced (B2, C1)
  • English level – Advanced (B2, C1).

Conditions

  • Office / hybrid / remote work;
  • Possible relocation;
  • Super creative and friendly team;
  • Insight into the most exciting market of the future;
  • Fixed + Bonus salary;
  • 6 weeks of vacation per year;
  • Compensation - discussed individually with the candidate.
Send your CV to jovana@youhodler.com. Email title = Job title.

Our mission

We help people to stop passive "hodling" and use crypto assets right here, right now.

Our MISSION is to properly integrate cryptocurrency into the financial system so that everyone recognizes and utilizes the benefits of crypto as an integral part of the global economy.

Our VISION is to build a customer-centric bank that supports the coexistence of crypto and fiat for the benefit of people while respecting traditional finance, and legitimately integrating modern financial solutions.

Building bridges for crypto. Not walls. Blockchain is not a revolution, but a logical evolutionary step in the development of the financial industry:

PAYMENTS: crypto is just another evolutionary step after credit cards and contactless payments as well as an opportunity for further development of money transferring networks and protocols;

SECURITIES MARKET: crypto offers another convenient form of storing, transferring
and managing assets;

ASSET CLASS: In some cases, crypto is another intriguing asset class.