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Customer Support/Success Manager

Customer Support
Remote

Full-time position

Reporting to the CSO

Company

An international (EU and Swiss-based) FinTech platform that is focused on crypto-backed lending with fiat, crypto/fiat and crypto/crypto conversions, as well as high-yield saving accounts. The company’s Team has strong and unique expertise in Commercial Finance and FX/CFD trading; creation of e-commerce and e-learning platforms, Blockchain and Distributed Ledger Technology.

Description

We are looking for a Customer Support Team member who must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Support/Success Manager should engage with customers, be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Responsibilities

  • Handle and resolve customer requests and complaints;
  • Operate with CRP and other CS software;
  • Hold product demonstrations for customers;
  • Communicate and coordinate with colleagues as necessary;
  • Respond promptly to customer inquiries;
  • Communicate with customers through various channels (support chat/email/Telegram);
  • Provide feedback on the efficiency of the customer service process;
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Higher education degree;
  • English level – Advanced. Additional languages are an advantage;
  • Experience working with customer support is an advantage;
  • Work experience with CRM Platforms is an advantage;
  • Highly organized and able to multi-task;
  • Excellent communication and interpersonal skills;
  • The presence of a personal computer;
  • High computer literacy.

Conditions

  • Remote work;
  • Full 8 hours working day including work shifts from 09:00 pm - 5:00 am UTC;
  • Small and friendly team;
  • Compensation is discussed individually with the candidate.
Send your CV to welcome (at) youhodler com. Email title = Job title.

Our mission

We help people to stop passive "hodling" and use crypto assets right here, right now.

Our MISSION is to properly integrate cryptocurrency into the financial system so that everyone recognizes and utilizes the benefits of crypto as an integral part of the global economy.

Our VISION is to build a customer-centric bank that supports the coexistence of crypto and fiat for the benefit of people while respecting traditional finance, and legitimately integrating modern financial solutions.

Building bridges for crypto. Not walls. Blockchain is not a revolution, but a logical evolutionary step in the development of the financial industry:

PAYMENTS: crypto is just another evolutionary step after credit cards and contactless payments as well as an opportunity for further development of money transferring networks and protocols;

SECURITIES MARKET: crypto offers another convenient form of storing, transferring
and managing assets;

ASSET CLASS: In some cases, crypto is another intriguing asset class.