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Customer Success Manager

Marketing
Remote

Company

YouHodler FinTech platform is focused on crypto-backed lending with fiat, crypto/fiat and crypto/crypto conversions, as well as high-yield saving accounts. YouHodler is an EU and Swiss-based company with two main offices: Limassol (Cyprus) and Lausanne (Switzerland). YouHodler is an active member of the Blockchain Association of Financial Commission and the Crypto Valley Association. YouHodler Team has strong and unique expertise in Commercial Finance and FX/CFD trading; creation of e-commerce and e-learning platforms, Blockchain and Distributed Ledger Technology. Our team combines the wisdom and practices from the world of traditional finance with the start-up spirit of Digital industry.

Position

Customer Success Manager / Account Manager

Job brief

Helping our new and existing customers to achieve their goals in the crypto space. Onboarding, engagement, and retention of the users while their journey on the platform.

Responsibilities

  • Onboard new users on the platform and build relationships with them, increasing conversions to the products.
  • Improve the experience of existing users. Understand the KPIs related to products and services.
  • Work closely with Marketing and Customer Supports teams to improve the Customer Success department's performance.
  • Communicate with customers through various channels (IP telephony and email/Telegram/Facebook/ Whatsapp, etc.)
  • Generate new ideas to find new approaches to the customers, drive the best practices and provide feedback from the market to the team.
  • Use CRM and other tools in the development of your functions.
  • Hold product demonstrations for customers.
  • The main focus of your responsibilities will be to increase the activity of the clients (existing and new ones).

Requirements

  • Spanish or Italian native speaker.
  • Experience in online sales or support from 1 year.
  • Understanding of the crypto market, or traditional trading.

Benefits

  • Official employment in the EU-based company
  • Salary in EUR with an amazing bonus system
  • A true startup experience - no strict hierarchy, no bureaucracy, opportunity to have a meaningful impact on the growing business.
  • A culture of autonomy and accountability.
  • A people-focused organisation dedicated to making sure you’re maxing out on learning, growth, and impact... And getting recognized for the great work you do along the way.
  • The chance to join a stellar team of talents from all over the world and learn from them.
  • The unique opportunity to take part in the emergence of a future leader in the Crypto FinTech industry.
  • The competitive compensation package, with a generous vacation policy.
Send your CV to jovana@youhodler.com. Email title = Job title.

Our mission

We help people to stop passive "hodling" and use crypto assets right here, right now.

Our MISSION is to properly integrate cryptocurrency into the financial system so that everyone recognizes and utilizes the benefits of crypto as an integral part of the global economy.

Our VISION is to build a customer-centric bank that supports the coexistence of crypto and fiat for the benefit of people while respecting traditional finance, and legitimately integrating modern financial solutions.

Building bridges for crypto. Not walls. Blockchain is not a revolution, but a logical evolutionary step in the development of the financial industry:

PAYMENTS: crypto is just another evolutionary step after credit cards and contactless payments as well as an opportunity for further development of money transferring networks and protocols;

SECURITIES MARKET: crypto offers another convenient form of storing, transferring
and managing assets;

ASSET CLASS: In some cases, crypto is another intriguing asset class.